This article explains how to read the Batch Details screen — your single source of truth for understanding how a production batch is performing in the market. Batch Details shows every scan of every tag in that batch, along with analytics and metadata.

Prerequisites

Admin, Editor, or Viewer role.
At least one batch exists for the product you are inspecting.

Opening Batch Details

In the left sidebar, click Products and open the product.
Scroll to the Batches table at the bottom of the Product Detail screen.
Find the batch you want to inspect, click the three-dot menu at the end of the row, and select View Batch Details.

Top Metrics

Five metric cards at the top of the screen summarize batch performance:

Card	What It Shows
Total Scans	Every scan event for any tag in this batch
Unique Scans	Deduplicated count — the same tag and device counts once
Active Tags	Number of tags from this batch that have been scanned at least once
% Batch Scanned	Active tags as a percentage of total tags in the batch
Avg Time to First Scan	Average elapsed time from batch production to the first scan of each tag

Batch Information

Below the metric cards, the screen has three panels:

Product

Shows the product this batch belongs to — product name, image, and total tags in the batch.

Batch Description

Shows the core batch details:

Field	Description
Lot	Human-readable lot number
Batch ID	System-generated unique batch identifier
Started at	Timestamp when the batch began
Ended at	Timestamp when the batch completed
Produced at	Production date
Expires at	Expiration date (if applicable)

Attributes

The Attributes panel shows any metafields that were associated with this batch during the BatchMaker process — for example, distributor name, disclaimer text, or destination retailer. See Working with Metafields for how to define these.

Overview Tab — The Map

The default tab is Overview, which displays a map of every scan for this batch across the world. Unlike the Dashboard home map (which shows all batches), this map is scoped to the current batch only.

Click a pin to see details for that scan.
Zoom and pan to inspect a specific region.
Use the 3D toggle in the bottom-right corner to view clusters in three dimensions.

Analytics Tab

The Analytics tab visualizes scan activity for this batch:

Chart	Description
Scans Over Time	Scan volume per day since the batch was produced
Geography	Scans broken down by country and region
Top Scanning Cities	Word cloud sized by scan frequency
Scans Breakdown	Counts of Authentic, Counterfeit, and Rescan statuses

Batch Items Table

Below the map, a table lists every individual tag in the batch. Each row shows:

Column	Description
Activated at	When the tag was associated with the product
TID	The unique tag identifier (hidden by default for security)
Order ID	The tag order this tag came from
Scan dates	Timestamps of the scans for this tag
View details	Opens the individual scan history for that tag

Click View details on any row to open the Scan Details & Product Journey screen for that specific tag (see Scan Details & Product Journey).

Troubleshooting

Issue	Solution
The batch map is empty	No tags from this batch have been scanned yet, or the scans are outside the date range. Wait for scans to accumulate, or remove any date filter.
Avg Time to First Scan shows as a dash	This metric requires at least one scan. It will populate after the first tag in the batch is scanned.
The Attributes panel is empty	Metafields are added during BatchMaker batching. If this batch was created before you defined metafields, they cannot be added retroactively.
A tag shows in Batch Items but never scanned	Physical tags can exist without being scanned. Activation simply means the tag was associated with the batch; a scan requires a consumer to tap the product.